9.00- 9.50                                          

Vienna’s new Main Library – library architecture and city-planning
Director Mr. Alfred Pfoser, Public Libraries of Vienna
Introduced by mr. Rolf Hapel, Aarhus Public Libraries

With its new Main Library the City of Vienna participates in the international boom in library construction by promoting a trend-setting project. Choosing a huge circular traffic artery of Vienna as location for a new main library, Vienna has set specific standards and requirements for both architecture and city planning.
Director Mr. Alfred Pfoser introduces the architectural ideas of the building and its organisation. He describes the concerns and implications of placing a new main library in an area of tension, which has become the special object of town planning and redevelopment.

9.50 – 10.30

"Teen’Scape: Reaching out for teenagers" – identity and lifestyle

City Librarian Ms. Susan Kent, Los Angeles Public Library
Introduced by Ms. Ruth Örnholdt, Hordaland Fylkesbibliotek

Choosing a strategy of involvement the Los Angeles Public Library made a decision to incorporate teenage lifestyle in the creation of a special area designed for and by teenagers. The name Teen’Scape is meant to convey both a sanctuary for and ownership by teenagers. With Teen’Scape the teenagers of Los Angeles were given a place of their own to work on computers, hang out, study, or read.
City Librarian Ms. Susan Kent introduces the ideas and process behind the initiative and the library’s choice to refuse to regard teenage lifestyle as difficult. Instead, the library has provided an alternative to its traditional conflict with ordinary library rules.

10.30 – 11.00 
Coffee and Exhibition

11.00 – 11.30
A-Totally-Do-it-Yourself-Library – prototype and management
Deputy Chief Executive Ms. Ngian Lek Choh, National Library Board of Singapore

Introduced by Ms. Bente Knudsen, Länsbibliotek Skåne

In 2002 the National Library Board of Singapore opened the first Do-It-Yourself-Library in order to try the idea of running a library without any staff onsite, yet providing the same level of service to customers as one with a team of library staff onsite.
Deputy Chief Executive Ms. Ngian Lek Choh introduces the experiment and the implications of management within the library. She presents some of the library services improving self-service rate and customer service-level. How provide library guidance, without the physical presence of a librarian?

11.30 – 12.15

The Twilight Zone – decentralisation and network

Director Mr. Mogens Brabrand Jensen, Danish Library Centre
Introduced by Ms. Lena Skoglund, Regionbibliotek Västra Götaland

From international inspiration to Scandinavian reality. Director Mr. Mogens Brabrand Jensen speaks on possibilities of development in the twilight zone between network policies, decentralised economy and customer demand for personalisation and self-service. What are the prospects on development and management seen from a supplier's point of view?

12.15 – 12.45 
Transformations Revisited – conference epilogue

Director Ms. Winnie Vitzansky, Danish Library Association

Introduced by Mr. Rolf Hapel, Aarhus Public Libraries

12.45 – 13.00
End of Conference

13.00 – 14.00
Lunch and departure